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Have a question that isn’t answered here?

Feel free to e-mail me at and ask! However, please note that I do not offer free readings or commentary about your spiritual experiences or current life-situations, and I am only accepting new clients by referral, so if you are seeking guidance, please visit the Books & Videos Page, and select the option that best meets your need. You may also wish to peruse my Facebook page (HERE), which includes a decade’s worth of my writing about spirituality and healing.




General FAQ


Session FAQ


General FAQ

01

Where do you “get” all the information for your books and videos about the spiritual wisdom of animals?

Each of my books and videos begins with a considerable amount of research into the physical, behavioral, and biological characteristics of each creature, along with an analysis of the ways in which the creature has made an appearance in global history, mythology, religion, and in some cases, pop culture. My sources include scientific journals, books, newspaper and magazine articles, posts from websites that I have determined through repeated cross-checking to be reliable, and conversations with individuals who have either worked with these creatures in rehabilitation situations (in which the animal’s wildness is preserved in order that it may return to its natural habitat) or observed them at length in the wild. For example, when preparing the video for Golden Eagle, I consulted heavily with a friend who is a wildlife photographer and was able to provide me with first-hand accounts of Golden Eagle behavior. When writing Animal Totems and Spirit Guides: The Wisdom of Owl, I visited one of our local raptor rehabilitation centers and attended a lecture featuring owls, and I spoke with two other rehab centers about specific owls and their unique qualities.

Unless a quality can be verified at least three times—i.e. at least three different recent sources give this same information—I do not use it, no matter how tempting it may be. When I was first making these videos, I discovered quite quickly that even the most reputable-seeming sources often present inaccurate information! Much of the most readily available animal research is old and badly out of date, but is still reported as current; providing the most accurate videos and books possible for you means wading through decades—sometimes centuries!—of data about these creatures and delving into scientific journals that require close reading, rather than accepting as truth the information most easily accessible Online.

Once I have a list of fact-checked qualities, I subject each of them to an in-depth metaphysical analysis. In other words, what does this quality about this unique animal represent for the human who resonates with it (or who is encountering it as a spirit guide), and why? I have been immersed in psychological and metaphysical study and symbolic interpretation my entire life, so I have quite a long list of resources to choose from, including astrology, numerology, tarot, the mind-body connection (i.e., what emotional states are related to what part of the body), the chakra system, chromotherapy, elemental wisdom, psychology, runes, mythology, archetypal symbolism, dream interpretation, and linguistics.

The last step in the process is purely intuitive. I literally put out an Ask to the Universe as to whether or not there is anything else I need to know. Sometimes nothing comes back, and I have a very strong Sense that I already have all that is needed, and it’s time to move on to transcribing everything. Other times, answers come in a host of interesting ways! The critter itself might physically stop by to visit, I might dream about it, I might stumble across information about it while reading or watching something unrelated, a client will randomly bring up their experience with it, or my uber-psychic Mama will say, “Hey, I just heard this weird thing about [some] animal. Did you know this?” out of the blue. I may also be drawn to a new book or video about the creature, usually one encountered while searching for something else, or, and most frequently, I’ll suddenly simply have a strong intuitive notion about this animal. If I can fact-check it, I will, but sometimes, I just have to trust that it’s correct, even if I can’t find anything else that supports this information.

I do not consult the works of other authors. I did this early on and found that it muddled my own interpretations; I either did not resonate with something about which the author felt strongly, and then felt pressured to include it in my own work even though it didn’t feel right, or they did not include something that had really spoken to me, and I then worried that I was wrong. For this reason, the work I do is truly unique to me.

02

How did you get into all of this stuff/How did you learn how to do what you do?

Please see About Jordana 

03

I would really like to become a client (or I am a previous client)! Are you sure you can’t squeeze me in . . . ?

While I so appreciate your interest, maintaining a healthy work/life balance has required that I narrow my client base tremendously at this time. To that end, I am only accepting new clients who have been personally referred by current clients (current clients are those who have received a session in 2023 or later and/or were contacted personally in 2023 about the change). Thank you so much for your understanding.

04

How can I request a video?

Comment on any existing video and ask . I cannot guarantee that your request will become a video (I get a LOT of requests!), but I certainly find it helpful to know what my viewers want to see!

05

What is your sign?

We are all far more than just our Sun sign, so knowing this alone is kind of like knowing someone’s hair color – it might help you identify them in a crowd, but it still doesn't paint a full picture of who they are. For those of you who are desperately curious, I am a Taurus.

06

What are some of your totems?

Raven, Red-Tailed Hawk, Bear, and Snake.

07

Do you take students? I want to learn how to do what you do.

I do not take students.

Session FAQ

01

How do you collect, handle, and store my personal data?

Here is how your data is collected, handled, and stored by Ravenlight Holistic Healing, L.L.C.:

My only form of data collection relies exclusively on YOU actively providing it to me, and data is collected ONLY from individuals of legal consenting age. I do not work with minors. When you schedule your first session with me, I will ask that you send me an email with your full name at birth, your exact date of birth, your exact time of birth, your exact location of birth, any physical and/or mental ailments that you are presently experiencing, your phone number (so that I can contact you at the time of your session), and your present location (so I can determine the difference in our time zones).

The above information is NEVER stored electronically. Once you have provided me with this information via email and have confirmed the day/time of your first session, it is printed out and placed in a hard-copy file. This file is stored in a locked file cabinet located on my privately owned property. Only myself and my in-house IT specialist have access to these files. Once the information has been printed, the email in which it was contained is permanently deleted. If you send me your information but never confirm your first session, a hard copy file is not created, and your information is permanently deleted within one week.

Your information is used for the purpose of your session ONLY and is handled ONLY by myself and my in-house IT specialist. It is always treated with the utmost respect and discretion, and again, is used solely to facilitate your health and wellness (For why I request the information that I do and how it is used, please see Question #3: Why do you need all that stuff? How is it used?).

I WILL NOT ASK YOU FOR YOUR CREDIT CARD OR BANK ACCOUNT INFORMATION. If you have chosen PayPal as your payment method, at the end of your session I will send you an electronic invoice via PayPal. How you pay the invoice is known only to you. If you have chosen Zelle as your payment method, you will use Zelle’s app or your bank’s website to pay me from your bank account by entering my phone number. Again, I will not have access to your credit card or bank account information.

At any time, you may request that your hard copy file be destroyed, and your request will be honored within one week. When you do this, you are also conveying that you no longer wish to be a client of Ravenlight Holistic Healing, L.L.C. Once you have requested that your hard copy file be destroyed, you will not be permitted to become a client again in the future.

02

What information do you need from me before I can schedule a session with you?

Before scheduling a session with a new client, I ask that you provide me with the following information via email:

  • 1. The name of the person who referred you.
  • 2. A brief description of your needs.
  • 3. What kind of session you would like to schedule. If you are not sure which session best suits your needs, let me know, and I will make a suggestion. Choosing one session does not exclude you from receiving the kind of guidance associated with other sessions; it just helps me understand your strongest area of focus at the time of scheduling.
  • 4. Your full given name at birth as appeared on your birth certificate (first/middle/last)
  • 5. Your exact place of birth (city/state/country)
  • 6. Your exact date of birth (mo/day/year). Please use the order indicated to avoid confusion.
  • 7. Your EXACT time of birth (hour/minute/a.m. or p.m.) if you have it.
  • 8. Any acute or chronic physical and/or mental/emotional ailments with which you are dealing at this time, including tooth pain and minor injuries, and any major ailments you experienced in the past (hospital stays, extreme illness, surgery, etc., even if the cause was accidental. Please note: My process is not suitable for those with more complicated mental health diagnoses, including personality disorders and any disorder with psychotic features. If you have received a diagnosis of this nature or have experienced a psychiatric hospitalization, I am not an appropriate resource. The same is true if you are currently using recreational drugs. These substances impair your ability to feel your feelings and my ability to accurately read your body’s energy.
  • 9. If you are scheduling an Animal Totem/Spirit Guide Interpretation Session, one animal about which you already know you would like my insight (You can still schedule this session if you have no idea whatsoever what your animal totems are; it just saves time in the cases that you already know what you are wanting).
  • 10. Your current location, so I can adjust for differences in time-zone.
  • 11. The phone number at which you would like me to call you for your session.
  • 12. The best days/times for your session. I do not see new clients on Thursdays or after 4:00 p.m. ET, but I do offer weekend sessions.

03

Why do you need all that stuff? How is it used?

This information is used for the purpose of your session ONLY and is never—EVER—shared with a third party. Your information is always treated with the utmost respect and discretion, and again, is used solely to facilitate your health and wellness.

Your name: Your name is used to calculate certain aspects of your numerological chart, which gives me a broad idea of your life’s unique purpose, the circumstances in which you are happiest and most fulfilled, the challenges you came here to experience, and how you come across to other people (The disconnect between who we want to be and how others perceive us can represent major areas of frustration and conflict in our lives. Identifying this as an issue is tremendously helpful for most people). Our very existence is defined by numbers. The year has four seasons and 12 months, the human body is made up of 6 elements, and the atoms which compose each element each have a specific number of protons and electrons. Our hearts have four chambers, water boils at 212°F, and each year is 365.242374 days long. Each letter is also a number (1 is A, 2 is B, 3 is C and so-on), and so our names can be reduced to numbers as well. Analyzing our personal numbers is a way of understanding our specific place in the web of Existence.

Your birth information: Your birth information allows me to calculate your astrological chart, which further informs me about the nature of your defense mechanisms and how they were formed, the places in your life you are most likely to experience setbacks, your particular insecurities, vulnerable areas in your health, what makes you feel the most vibrant and at peace (and conversely, what makes you feel anxious and empty), what kind of relationships are beneficial for you and which present the most strain, and other aspects of your day-to-day functioning. This understanding is what helps me pinpoint what has gone awry in your health, as every manifestation of physical malfunction has at its root an emotional pattern. When you are angry, frightened, or feel defeated, for example, and these feelings are held for a length of time, they eventually begin to affect your physical body; when we identify them and let them go, the body begins to heal. This information also helps me identify the ways in which you are standing in your own way and preventing yourself from having the life that you would most like to have.

Too, as much as it may vex us, we come here to experience both joy and, to varying degrees, pain. The specific sufferings we are most likely to encounter, why we experience them, and how we are intended to move through them—are also found in our charts. When we are going through hell, the journey becomes a lot less terrifying when we know that the passage is truly for our highest good. We also discover blessings that would have eluded us if we’d only been able to see ourselves as victims.

Your physical/emotional ailments: This is the process in reverse! When I know what has gone awry physically or emotionally, I can identify what is going on inside you, and we can work to resolve those issues. This not only helps improve your emotional, and by extension, physical health, but has positive repercussions for every other aspect of your life as well.

04

Why should I make an effort to provide my EXACT birth time (hour, minute, a.m./p.m.), and when is it acceptable to provide an approximate time?

Your exact birth time is what allows me to determine your Ascendant or Rising Sign (which, among other things, tells me how you react to stress and experiences of insecurity, along with the ways in which you are most likely to stand in the way of your goals); the placement of each of your planets in their Houses, which represent different arenas of functioning (finances, communication, relationships, home-life, etc.); and your aspects, which tell me where you most often experience blind spots, tension, or insecurities, as well as highlighting your natural talents. Your aspects may also provide important details about your physical constitution.

Each of these placements shifts quickly, so without your exact birth time, they cannot be accurately calculated. I can still create an astrological chart that addresses the basics without an exact birth time, but the deeper, more unconscious elements will not be available.

This is why it is so critical to make a reasonable effort to obtain your birth time—it helps me do the job for which you are paying me in the best and most comprehensive manner possible.

So what if you simply cannot obtain your birth time? In some countries, and in certain cities, the time of birth is not written down on the birth certificate. Or, you may have been born in a remote area in which a birth certificate was not created for you. If this is the case, and you are able to speak to your relatives and establish an *approximate* time of birth, this can still helpful. It is often the case that I can determine your Ascendant and house placements intuitively if I have a smaller number of possibilities to work with, as is the case when you can give me a birth time +/- a few hours.

If your birth time is a complete unknown and there is absolutely no way to obtain further specifics, let me know, and we’ll talk about it. In cases in which a client has been adopted and the birth certificate was not given to the adoptive parents, for example, it is certainly understandable that they would be unable to provide these kind of details! But again, please make every effort possible to obtain this information first if you can, as it is definitely worth it!

05

I would feel more comfortable working with you in person. Is there some way we can arrange this?

While I can totally understand why you would feel this way, I do not do in-person sessions. I am easily distracted by facial expressions, and seeing your reactions to what I have said sometimes keeps me from staying tuned into you intuitively.

06

Why are first-time sessions more expensive than follow-up sessions? And why am I obligated to book at least 1 ½ hours for my first session, when all subsequent sessions can be as short as half an hour?

Before our very first session together, I spend at least several hours doing your astrological and numerological charts, deciphering what is creating any physical and/or mental ailments you are experiencing, seeking and interpreting the messages of your totem animals and/or spirit guides, and generally developing an understanding of WHO YOU ARE and WHAT YOU NEED. The higher cost for first-time sessions is reflective of the additional labor outside of the actual session-time itself. This is also why first-time sessions have a minimum time requirement; I have discovered that on average, an hour-and-a-half is the minimum amount of time needed to thoroughly address what is going on with you and what created these situations, as well as provide you with a secure understanding of how to continue making what you’ve discovered during our session work for you over the long term. When you schedule a follow-up session (or a session to discuss something entirely unrelated to the issues that first prompted you to work with me), I do not need to put in the same amount of pre-session labor, nor do we have to spend quite as much time establishing the basis of your issues. We can just jump right back in where we left off! Too, the reduced fee for subsequent sessions is my way of saying thank you for placing your trust in me once more. I deeply appreciate and value my return-clients, and this is how I choose to show my gratitude.

07

How do I pay you? And do I have to pay before the session, or do I wait until afterwards?

Payment is not due until the conclusion of your session (Unless you have cancelled a previous session, in which case payment is due at the time of scheduling. See Question #10: What happens if I cancel my session after signing the confirmation page? for details).

If you have chosen PayPal as your payment method, at the end of your session I will send you an electronic invoice via PayPal. How you pay the invoice is known only to you. If you have chosen Zelle as your payment method, you will use Zelle’s app or your bank’s website to pay me from your bank account by entering my phone number. Again, I will not have access to your credit card or bank account information. It is your responsibility to set up your account with Zelle at least 48 hours before your session if this is the payment method you would like to use. You do not need to have a PayPal account to pay a PayPal invoice.

I do not accept other methods of payment. This is non-negotiable.

08

You asked for a “brief” description of my needs. I’m afraid that you won’t know exactly what’s going on with me right now and what I need help with unless I tell you all the details ahead of time. Can I explain everything about my current situation to you?

In most cases, it is better for me not to have all the details about what is going on with you (other than what I request about your physical and mental/emotional wellbeing) before your session. This is because having too much information up front makes it more difficult for me to employ my intuition, which is, after all, the reason you’ve contacted me. During your session, I will ask you questions about your situation, and you will have plenty of opportunity to fill me in, so I promise that whatever you are experiencing, we will address it. But because much of what happens during your session is determined by what I receive during the meditation I do before your session, I find that if you are able to wait until your session to provide the full picture, this will create the most helpful experience for you.

09

What happens after I provide you with my information?

Once I have the above information, I will send you a list of available days and times to choose from. When you select one, I will send you a Session Confirmation email which must be returned to me within 24 hours to hold your session space. Before you sign your Session Confirmation, you will also need to read two documents: Policies for Receipt of Healing Services and The Healer/Counselor-Client Relationship. These can be found at the bottom of the Sessions Page.

I will then call you on the agreed upon day/time. 

****If you do not return your confirmation page within 24 hours of my sending it to you, your session will be given to another client, and I cannot guarantee that another space will be available. Keep an eye on your inbox!****

10

What happens if I cancel my session after signing the confirmation page?

Depending on how much notice you give me prior to your cancellation, I may allow you to reschedule, though you will be asked to pay for your session up-front at the time of scheduling, rather than at its conclusion. Also, three cancellations will result in your termination as a client. For complete details on my cancellation policy, please read my “Policies for Receipt of Healing Services” by clicking here: DOCUMENT

11

How long does it usually take to get a session with you? My need is an urgent one, so I really need help now!

For new clients, this really varies. Sometimes another client needs to change their session day/time due to extenuating circumstances, and I can give you the space they’ve just vacated. This means that it is entirely possible that we can work together within a week of your contacting me. Other times, my schedule is so full that it may take four-to-eight weeks for a space to open up that meets your scheduling needs. This is why I am so strict about the process of confirming your session space; it is important to me to have as exact an idea of my availability as possible, so that I may offer all of my clients the earliest open session space.

For return-clients, I am usually able to get you in within a week, sometimes even that day in emergency situations.

12

Is there anything I’m supposed to do before or during my session?

Nope! Just make sure that you are able to be someplace quiet and comfortable, and that you have a box of tissues on hand in case you need them (We often cry when we are releasing big stuff, and this is a really good thing!). I also strongly suggest that you have a pen and paper handy to take notes, as I do not answer questions about your session after it has taken place.

Also, please do not eat your meals during session. This makes it difficult for me to understand what you are saying, and it creates a distraction from our work together. Plan accordingly, and eat before or after your session (If you experience irregular blood sugar, please let me know. In this case, I would prefer you to have food nearby if needed).

13

What is your policy on follow-up? Should I expect to need multiple sessions with you?

It is always my intention that every session give you exactly what you need to move forward without further assistance, whether that is with healing an ailment or creating change in your life. Some people are able to do this 100% on their own, while others enjoy receiving continued support, so follow-up is really up to you. If you would like to continue working with me, I am thrilled to do so, and if you only need one session with me, I’m thrilled about that, too!

In rare cases, I have denied clients follow-up sessions. This occurs when I have determined that a client is not using the session to learn about themselves, heal, or grow, but is using our time together as a place to complain, make excuses, or as a purely social exchange. Making excuses and complaining are perfectly natural; we do this when we feel trapped or powerless or angry. I expect these to come up during session and will encourage you to explore them and the related feelings. And of course we’re going to socialize at least a little! This makes it fun! BUT when clients bring the same unexamined excuses and complaints to the table session after session, or when a client’s sessions are made up solely of excuses, complaints, or attempts to socialize, we are both wasting our time, and you are wasting your money. While it can be difficult to hear, our relationship is not a social one; I am not here to be a “friend” no matter how much I may care about you, nor am I here to make it okay for you to remain stuck or unhappy. I am a professional resource, and I expect you to take our work together seriously.

14

I really enjoyed working with you! If I forget something we covered during our session, or if I think of something new that I think you could help me with, can I just e-mail or text you to ask? It’s not something I think I would need another session for—just something short that I think you could help with.

While I enjoyed working with you, too, I will not answer questions about what occurred during your session after it has occurred under any circumstances. This is why I suggest taking notes. You are not my only client, and what you may perceive as a “quick” or “small” request is, on my end, anything but. This is because answering your question involves tuning back into your unique energy and “feeling” for the right answer, as when it comes to healing-work and spirituality, there are no “one size fits all” responses to any issue (It would sure be easier if there were!). This is both time-consuming and constitutes an enormous distraction from whatever work I am doing at the time.

I am still absolutely delighted to help you with your issue, but it will need to be addressed during a formal session, rather than through a “casual” e-mail, text, or phone call. This is why follow-up sessions can be as short as half an hour long. If you have a “short” question, I can usually find you a session-space fairly quickly (sometimes even the next day). Just send me an e-mail to let me know that this is what you need, I’ll send you day/time options and a confirmation page just as I did before your first session, and we’ll go from there!

15

What if I want to record my session?

You may record your suggestion only with my verbal permission provided at the start of your session. Recording your session without my knowledge is not permitted. There are distinct limitations on how you may use your recording; violations will result in your immediate termination as a client of Ravenlight Holistic Healing, L.L.C., with legal action to follow depending on the severity of your transgression. Your recording is for your personal use only, no exceptions. Details regarding session-recordings are found on the session confirmation page that you will read and sign before your session.

16

Do you work with minors?

No. To become a client, you must be at least 18 years of age at the time of scheduling.

17

I would like one of my family members or friends to have a session with you. Can I purchase this for them?

Yes, you may purchase a session for your friend or family member, but the following caveats apply:

  • 1. Your loved one must be at last eighteen years of age at the time of scheduling.
  • 2. Your loved one must contact me themselves to notify me that they would like to receive a session. While yes, your loved one may be in need of help at this time, it is only when we take ownership of our healing that it can actually happen. Someone who feels as though they have been forced or manipulated into working with me is not going to benefit.
  • 3. Your loved one must take COMPLETE responsibility for scheduling their session day and time, and for reading, signing, and returning the documentation associated with scheduling a session (This is very easy, and simply involves responding to an e-mail with their name and a statement of responsibility).
  • 4. You will be responsible for paying for the minimum time for your loved one’s session up front via PayPal invoice or Zelle. You will also need to let me know the maximum amount that you would like to spend on your loved one’s session, so I will know how to limit the session time. At the end of your loved one’s session, I will contact you with the remaining payment balance. This must be paid no later than midnight that day via the method you inform me you prefer.

18

How did you get into all this stuff? What I mean is, how did you learn to do everything that you do now?

Please click on the About Jordana tab. 

19

Do you take students? I’d like to learn how to do what you do.

I do not take students.

20

Do you do Reiki or another “certified” form of energy healing?

I DO see and am able to move/release energy accumulated in your body when your body gives me permission to do so, but I do not use any one particular style of energetic healing.