Have a question that isn't answered here?

Feel free to e-mail me at and ask! However, please note that I do not offer free readings or commentary about your spiritual experiences or current life-situations, so if you are seeking insight about these things, please book a session. Thank you.

  1. Are you EU GDPR (EU General Data Protection Regulation) Compliant?
  2. How do you collect, handle, and store my personal data?
  3. What information do you need from me before I can schedule a session with you?
  4. Why do you need all that stuff? How is it used?
  5. I live on the other side of the world from you. Can you still help me, even if I can't see you in person?
  6. I would feel more comfortable working with you in person. Is there some way we can arrange this?
  7. Why are first-time sessions more expensive than follow-up sessions? And why am I obligated to book at least 1 ½ hours for my first session, when all subsequent sessions can be as long or short as I want?
  8. Why do you charge for your services? Isn't it unethical to charge people to help them heal or find happiness?
  9. How do I pay you? And do I have to pay before the session, or do I wait until afterwards?
  10. You asked for a "brief" description of my needs. I'm afraid that you won't know exactly what's going on with me right now and what I need help with unless I tell you all the details ahead of time. Can I explain everything about my current situation to you?
  11. What happens after I provide you with my information?
  12. What happens if I cancel my session after signing the Session Confirmation?
  13. How long does it usually take to get a session with you? My need is an urgent one, so I really need help now!
  14. Is there anything I'm supposed to do before or during my session?
  15. What is your policy on follow-up? Should I expect to need multiple sessions with you?
  16. I really enjoyed working with you! If I forget something we covered during our session, or if I think of something new that I think you could help me with, can I just e-mail or call you and ask? It's not something I think I would need another session for—just something short that I think you could help with.
  17. Can I get a digital recording of my session?
  18. What happens during a session?
  19. Do you work with minors?
  20. I would like one of my family members or friends to have a session with you. Can I purchase this for them?
  21. Why do you only use the audio on Skype, rather than the video? Don't you think it's more authentic to speak face-to-face?
  22. I do not live in the United States, but I really dislike using Skype. Is there any way you can call my landline or cell phone directly?
  23. How did you get into all this stuff? What I mean is, how did you learn to do everything that you do now?
  24. I'd like to know about your astrological chart and numerology. Can you share your birth information?
  25. You mention that you use a lot of different tools during a session. Can you tell me what those are?
  26. What are some of your totems?
  27. Do you take students? I want to learn how to do what you do.
  28. Can you recommend some ways to help me become more intuitive?
  29. I am already a healer, but I don't know how to get my own practice started. Can you coach me or tell me what you did?
  30. I want to connect to my deceased loved ones. Are you a medium?
  31. Do you do Reiki or another "certified" form of energy healing?
  32. Are you an animal communicator?
  33. I requested a video about a particular animal totem months ago, but I haven't seen my video yet. What's going on?

1: Are you EU GDPR (EU General Data Protection Regulation) Compliant?

A: Yes! See question #2 for how personal data is collected, handled, and stored for my clients world-wide.


2: How do you collect, handle, and store my personal data?

A: Here is how your data is collected, handled, and stored by Ravenlight Holistic Healing, L.L.C.:

  1. My only form of data collection relies exclusively on YOU actively providing it to me, and data is collected ONLY from individuals of legal consenting age (I do not work with minors, with "consenting adult" status dependent upon the laws of YOUR current country of residence). When you schedule your first session with me, I ask that you send me an email with your full name at birth, your exact date of birth, your exact time of birth, your exact location of birth, any physical and/or mental ailments that you are presently experiencing, your phone number (so that I can contact you at the time of your session), and your present location (so I can determine the difference in our time zones).

  2. The above information is NEVER stored electronically. Once you have provided me with this information via email and have confirmed the day/time of your first session, it is printed out and placed in a hard-copy file. This file is stored in a locked file cabinet located on my privately owned property. Only myself and my in-house IT specialist have access to these files. Once the information has been printed, the email in which it was contained is permanently deleted. If you send me your information but never confirm your first session, a hard copy file is not created, and your information is permanently deleted within one week.

  3. Your information is used for the purpose of your session ONLY and is handled ONLY by myself and my in-house IT specialist. It is always treated with the utmost respect and discretion, and again, is used solely to facilitate your health and wellness (For why I request the information that I do and how it is used, please see question #4).

  4. When you sign your Session Confirmation, you are providing your consent to have your session recorded. This is for YOUR BENEFIT ONLY, so that you may purchase a recording of your session if you would like one. You must consent to having your session recorded EVERY TIME YOU SCHEDULE A SESSION. If you do NOT want your session recorded, directions for opting out are included in your Session Confirmation and are easy to follow. If you do not request otherwise at the time of signing your Session Confirmation, or if you do not notify me at the start of your session, your session WILL be recorded. Recordings are NEVER SHARED WITH A THIRD PARTY, and are NEVER stored as a part of your permanent client file. ALL RECORDINGS ARE PERMANENTLY DELETED MONTHLY.

  5. I DO NOT DOCUMENT OR STORE YOUR CREDIT CARD INFORMATION. At the end of your session, you will provide me with your credit card information over the phone or Skype (card number, expiration date, security code, and zip code [US residents only]), and I will enter this information into my Square© App. Square will process your credit card immediately and send you an electronic receipt. Your card info is NEVER written down or otherwise documented or maintained, and you will be asked to provide me with your card info at the end of EVERY session. Square is fully compliant with the Payment Card Industry Security Standards Council (a global organization), and data is securely collected, processed, and stored. For more information on Square's security practices, please click here: https://squareup.com/security.

  6. At ANY time, you may request that your hard copy file be destroyed, and your request will be honored within one week. When you do this, you are also conveying that you no longer wish to be a client of Ravenlight Holistic Healing, L.L.C. If you decide that you would again like to be a client in the future, you will be asked to pay the same rate for your first return-session as a first-time client ($100.00/hr. + a 4% credit card processing fee), along with an additional $20.00 fee to create a new file. It is also up to my personal discretion whether or not to permit you to return as a client once you have asked for your file to be destroyed.


3: What information do you need from me before I can schedule a session with you?

A: Before scheduling a session with a new client, I request that you provide me with the following information via email:

  1. A brief description of your needs.
  2. What kind of session you would like to schedule (The list of sessions I offer, along with a description of each and payment details, is located on the "Services" page. And if you are not sure which session best suits your needs, let me know, and I will make a suggestion).
  3. Your full given name at birth as appeared on your birth certificate (first/middle/last)
  4. Your exact place of birth (city/state/country)
  5. Your exact date of birth (mo/day/year). Please use the order indicated to avoid confusion.
  6. Your EXACT time of birth (hour/minute/a.m. or p.m.) if you have it.
  7. Any acute or chronic physical and/or mental/emotional ailments with which you are dealing at this time, and any major ailments you experienced in the past (hospital stays, chronic illness, surgery, etc., even if the cause was accidental).
  8. If you are scheduling an Animal Totem/Spirit Guide Interpretation Session, any animals about which you already know you would like my insight (You can still schedule this session if you have no idea whatsoever what your animal totems are; it just saves time in the cases that you already know what you are wanting).
  9. Your current location, so I can adjust for differences in time-zone.
  10. The phone number at which you would like me to call you for your session, or your Skype handle if you reside outside the United States.
  11. The best days/times for your session. I am on Eastern Time (Southern Indiana, United States) and see new clients Tuesday through Friday. Sessions start times range from as early as 10:30 A.M. to as late as 12:30 P.M. ET. I do not do evening sessions for new clients, but have occasional Sunday sessions available for new clients who are not able to do a weekday. These sessions start as early as 10:30 A.M. and as late as 12:15 P.M. ET. If none of my available session times work for you, please let me know, and I may be able to meet your needs.

4: Why do you need all that stuff? How is it used?

A: This information is used for the purpose of your session ONLY and is never—EVER—shared with a third party. Your information is always treated with the utmost respect and discretion, and again, is used solely to facilitate your health and wellness.

If you would like to know how I use your name and birth information, here is a short video of me explaining exactly why I request it and what I do with it: VIDEO

If you would like to know why I request details about any physical or mental/emotional ailments even if you are not scheduling a healing session, here is a short video of me explaining how I use this information: VIDEO


5: I live on the other side of the world from you. Can you still help me, even if I can't see you in person?

A: Yes! In fact, these days I only work with my clients via phone and Skype, and distance-sessions are just as effective as in-person sessions.


6: I would feel more comfortable working with you in person. Is there some way we can arrange this?

A: While I can totally understand why you would feel this way, I do not do in-person sessions.


7: Why are first-time sessions more expensive than follow-up sessions? And why am I obligated to book at least 1 ½ hours for my first session, when all subsequent sessions can be as long or short as I want?

A: Before our very first session together, I spend quite a bit of time (sometimes several hours, depending on your needs) doing your astrological and numerological charts, seeking and interpreting the messages of your totem animals and/or spirit guides, deciphering what is creating any physical and/or mental ailments you are experiencing, and generally developing an understanding of WHO YOU ARE and WHAT YOU NEED. The higher cost for first-time sessions is reflective of the additional labor outside of the actual session-time itself. This is also why first-time sessions have a minimum time requirement; I have discovered that on average, an hour-and-a-half is the minimum amount of time needed to thoroughly address what is going on with you and what created these situations, as well as provide you with a secure understanding of how to continue making what you've discovered during our session work for you over the long term. When you schedule a follow-up session (or a session to discuss something entirely unrelated to the issues that first prompted you to work with me), I do not need to put in the same amount of pre-session labor, nor do we have to spend quite as much time establishing the basis of your issues. We can just jump right back in where we left off! Too, the reduced fee for subsequent sessions is my way of saying thank you for placing your trust in me once more. I deeply appreciate and value my return-clients, and this is how I choose to show my gratitude.


8: Why do you charge for your services? Isn't it unethical to charge people to help them heal or find happiness?

A: My darlings, just like everyone else, I have bills to pay and groceries to buy. The healing and spiritual work that I do takes up most of my life—often quite a bit more than the standard 40 hr./week full-time-job—and I often work very early mornings, and I often work weekends. If I were not being paid for the work that I do, I would not be able to do it at all, because my life would then be taken up by doing a different job in order to make ends meet. This does not mean that I do not love working with you—far from it!—but that if I am going to put my heart and soul, physical and mental resources, and all of my time—into doing this kind of work, the money has to come from somewhere. I am blessed in that I have discovered how to both do what I love and pay my bills. This is what we are all intended to do.


9: How do I pay you? And do I have to pay before the session, or do I wait until afterwards?

A: Payment is not due until the conclusion of your session (Unless you have cancelled a previous session, in which case payment is due at the time of scheduling. See Question #12: What happens if I cancel my session after signing the confirmation page? for details).

At the end of your session, you will provide me with your credit card info over the phone/Skype (card number, expiration date, security code, and zip code [US residents only]), and I will enter this information into my Square© App. Payment will include a 4% credit/debit card processing fee. Square will process your credit card immediately and send you an electronic receipt. Your card information is NEVER written down or otherwise documented or stored, and you will be asked to provide me with your card info at the end of EVERY session. Square is compliant with the Payment Card Industry Security Standards Council (a global organization), and data is securely collected, processed, and stored. For more information on Square's security practices, please click here: https://squareup.com/security.

If you reside outside the United States, your bank or credit card company may require prior authorization to pay a U.S. invoice, and it is your responsibility to determine whether or not this is the case prior to your session in order to avoid a late payment (This is occasionally the case for banks and credit card companies within the U.S. as well, so if your company places extra protections on your card to prevent fraud, it is YOUR responsibility to pre-authorize the charge for your session).


10: You asked for a "brief" description of my needs. I'm afraid that you won't know exactly what's going on with me right now and what I need help with unless I tell you all the details ahead of time. Can I explain everything about my current situation to you?

A: In most cases, it is better for me not to have all the details about what is going on with you (other than what I request about your physical and mental/emotional wellbeing) before your session. This is because having too much information up front makes it more difficult for me to completely rely upon my intuition, which is, after all, the reason you've contacted me. During your session, I will ask you questions about your situation, and you will have plenty of opportunity to fill me in, so I promise that whatever you are experiencing, we will address it. But because most of what happens during your session is determined by what I receive during the meditation I do before your session, I find that if you are able to wait until your session to provide the full picture, this will create the most helpful experience for you.

Nevertheless, my priority is for you to feel 100% comfortable, and so if you find that you are unable to relax or are worried that I won't understand what you need, please do tell me while we are sorting out the details of your session. In this case, your feelings around not telling me would detract from your ability to enjoy your session, and that is something I definitely want to avoid!


11: What happens after I provide you with my information?

A: Once I have the above information, I will send you a list of available days and times to choose from. When you select one, I will send you a confirmation page which must be returned within 24 hours to hold your session space. And then we do your session!


12: What happens if I cancel my session after signing the confirmation page?

A: Depending on how much notice you give me prior to your cancellation, I may allow you to reschedule, though you will be asked to pay for your session up-front at the time of scheduling, rather than at its conclusion. Also, three cancellations will result in your termination as a client. For complete details on my cancellation policy, please read my "Policies for Receipt of Healing Services" by clicking here: DOCUMENT


13: How long does it usually take to get a session with you? My need is an urgent one, so I really need help now!

A: For new clients, this really varies. Sometimes another client needs to change their session day/time due to extenuating circumstances, and I can give you the space they've just vacated. This means that it is entirely possible that we can work together within a week (sometimes even a few days!) of your contacting me. Other times, my schedule is so full that it may take two-to-three weeks for a space to open up that meets your scheduling needs. This is why I am so strict about the process of confirming your session space; it is important to me to have as exact an idea of my availability as possible, so that I may offer all of my clients the earliest open session space.

For return-clients, I am usually able to get you in within a week, sometimes even that day in emergency situations (If you have the flu, for example, or have just suffered an extreme loss). This is because I intentionally leave spaces in my schedule so that I can support you in your continued growth and healing if you need it.


14: Is there anything I'm supposed to do before or during my session?

A: Nope! Just make sure that you are able to be someplace quiet and comfortable, and that you have a box of tissues on hand in case you need them (We often cry when we are releasing big stuff, and this is a really good thing!). You may also wish to have a pen and paper handy to take notes.


15: What is your policy on follow-up? Should I expect to need multiple sessions with you?

A: It is always my intent that every session give you exactly what you need to move forward without my assistance, whether that is with healing an ailment or creating change in your life. Some people are able to do this 100% on their own, while others enjoy receiving continued support, so follow-up is really up to you. If you would like to continue working with me, I am thrilled to do so, and if you only need one session with me, I'm thrilled about that, too!


16: I really enjoyed working with you! If I forget something we covered during our session, or if I think of something new that I think you could help me with, can I just e-mail or call you and ask? It's not something I think I would need another session for—just something short that I think you could help with.

A: While I enjoyed working with you, too, I will not answer questions about what occurred during your session after it has occurred (This is why I suggest purchasing a recording and/or taking notes). Too, what you may perceive as "something small" is, on my end, actually quite huge. This is because answering your question involves tuning back into your unique energy and "feeling" for the right answer, as when it comes to spirituality, there are no "one size fits all" responses to any issue (It would sure be easier if there were!). This is both time-consuming and constitutes an enormous distraction from whatever work I am doing at the time.

I am still absolutely delighted to help you with your issue, but it will need to be addressed during a formal session, rather than through a "casual" e-mail response or phone call. This is why follow-up sessions can be as long or short as you please. If you have a "short" question, I can usually find you a session-space fairly quickly (sometimes even the next day), and we can take care of your situation in five-to-ten minutes. Just send me an e-mail to let me know that this is what you need, I'll send you day/time options and a confirmation page just as I did before your first session, and we'll go from there!


17: Can I get a digital recording of my session?

A: Absolutely! When you confirm your session, you will be asked to choose whether or not you would like to have a recording made, and even if you agree to the recording, you do not have to purchase it. Recordings are $15.00 + a 4% credit/debit card processing fee, and they are available for up to 1 week after your session. After 1 week, I delete them from my recording device, and they are permanently deleted from our back-up server at the beginning of each month.


18: What happens during a session?

A: Next to each kind of session of my Services page, you will find a short video describing what occurs during each session. If you still have questions after watching these, please ask me when you schedule your session.


19: Do you work with minors?

A: No. You must be at least 18 years of age, AND at least the age at which your current country of residence declares you to be a legal consenting adult.


20: I would like one of my family members or friends to have a session with you. Can I purchase this for them?

A: I love when you guys want to do this! Yes, you may purchase a session for your friend or family member, but the following caveats apply:

  1. Your loved one must be an adult of consenting age (Please note that age of consent varies by country. You must be at least 18 years of age AND at least the age at which your current country of residence declares you to be a legal consenting adult).

  2. Your loved one must contact me themselves to notify me that they would like to receive a session. While yes, your loved one may be in need of help at this time, it is only when we take ownership for our healing that it can actually happen. Someone who feels as though they have been forced or manipulated into working with me is not going to benefit.

  3. Your loved one must take COMPLETE responsibility for scheduling their session day and time, and for reading, signing, and returning the documentation associated with scheduling a session (This is very easy, and simply involves responding to an e-mail with their name and a statement of responsibility).

  4. You will be responsible for paying for the minimum time for your loved one's session, as well as for a recording if you would like them to have this, up front via electronic invoice. You will also need to let me know the maximum amount that you would like to spend on your loved one's session, so I will know how to limit the session time. You will be invoiced for any additional time accrued beyond the minimum, and you will be expected to pay this invoice immediately following your loved one's session.

21: Why do you only use the audio on Skype, rather than the video? Don't you think it's more authentic to speak face-to-face?

A: I am easily distracted by facial expressions, and seeing your reactions to what I have said sometimes keeps me from staying tuned into you intuitively.


22: I do not live in the United States, but I really dislike using Skype. Is there any way you can call my landline or cell phone directly?

A: Depending on where you live, I may be able to do this. This is accomplished through using Skype to call your cell phone or landline, and the cost varies according to where you live and what kind of connection we use. If you reside in a country where the connection charge is less than $.05 per minute, you may purchase a block of Skype minutes for me to use for your session for a flat fee of $10.00. If you reside in a country where the connection charge is $.06 or higher, Skype is the only method I will use to do your session.


23: How did you get into all this stuff? What I mean is, how did you learn to do everything that you do now?

A: The answer to this question is long, involved, and very personal. If you are still interested when we speak in session, you may use some of your session time to receive a short version of the story.


24: I'd like to know about your astrological chart and numerology. Can you share your birth information?

A: While I may occasionally share some of my personal astrological and numerological information with a client during a session (usually to highlight the qualities and/or challenges associated with a particular planetary or numerological arrangement), I do not share this information when asked. This is because your session is about YOU, not me, and wanting to know my information tends to indicate that A) You are uncertain about working with me and believe that knowing my astrological make-up will indicate whether or not I am the right person to assist you, B) You feel vulnerable and believe that knowing my astrological information will help you feel more in control during your session, and/or C) You feel that knowing my astrological or numerological information will help us become friends. While I completely understand each of these motivations, they actually hinder, rather than help, the kind of work that occurs during a session. I am not here to be a personal friend, but to be a compassionate, unbiased, and unconditionally nonjudgmental party, as this is what allows me to help you understand yourself, create personal empowerment, and achieve mental and physical healing. My particular astrological and numerological arrangements do not affect the way in which I interpret your experiences, nor do they determine what kind of advice I provide, and I do not have a set "agenda" when it comes to the work that I do. Your session ultimately occurs in the way that YOU choose, and when you work with me, you will always receive every bit of wisdom, love, encouragement, and understanding that I am capable of providing.


25: You mention that you use a lot of different tools during a session. Can you tell me what those are?

A: Sure! Depending on what my intuition, your guides, or your body tells me it needs, I may use: energetic healing (including kinesthetic muscle-testing, which you do not need to be present for me to use), mind-body medicine, chromotherapy (color therapy), astrology, numerology, dream interpretation, the Sabian Symbols, tarot, Norse runes, crystals, a pendulum (rarely, but it does happen!), and my knowledge of meditative techniques, yoga, acupressure, aromatherapy, herbology, and holistic nutrition. I may also receive information from your animal totems and/or animal spirit guides, angels, and deceased loved ones.


26: What are some of your totems?

A: Raven, Red-Tailed Hawk, Bear, and Snake.


27: Do you take students? I want to learn how to do what you do.

A: I do not take students.


28: Can you recommend some ways to help me become more intuitive?

A: I truly believe that there is no One True Way that works for everyone, and so I tend to steer clear of these kinds of recommendations (except during session, when I can address the unique individual him/herself). If you want to learn something new, be as flexible as possible in the way you allow this learning to come to you, and follow your heart! If something feels good, it is good for you, and it will likely lead you straight to what you want. Also, if you are an anxious personality, find ways to calm down (For example, I use journaling for this purpose). It is difficult to hear our Higher Selves when we are afraid.

On another note, if what you are specifically wanting is to learn how to connect with your animal totems and spirit guides on an intuitive level, my Animal Totems and Spirit Guides books (Owl, Snake, and Elephant, available on Amazon.com. LINK) offer numerous suggestions on how to do this, and they also explain how to identify when/if something is your animal totem or spirit guide.


29: I am already a healer, but I don't know how to get my own practice started. Can you coach me or tell me what you did?

A: I did not follow ANY logical format when starting my business other than registering as an L.L.C. for legal purposes, joining Facebook, and designing a website, because I was starting from scratch, and those things made the most sense at the time. I tried a few other "logical" methods—doing a lengthy newsletter, giveaways, blogging—but all of them were a ton of effort, and none of them resulted in clients. Every thing I've done that has contributed to my business' success has come from a spontaneous (and occasionally zany) idea that just felt good. The more I follow my heart without judgment (In other words, the more I do what feels good no matter how illogical it may seem), the more things work.


30: I want to connect to my deceased loved ones. Are you a medium?

A: To watch a short video answering this question, please click here: VIDEO


Q: Do you do Reiki or another "certified" form of energy healing?

A: I DO see and am able to move/release the energy of your body when your body gives me permission to do so, but I do not use any one particular style of energetic healing.


32: Are you an animal communicator?

A: I do not hear your animal's voice when I work with him or her (at least, I haven't yet!), but I am able to access their energy and am aware of their needs. When I work with an animal, it is just like working with a human; the kind of ailment or behavior they are displaying tells me what is occurring in their energy and in the energy of those in their immediate environment. This information tells me what has to be changed or released in order for the animal to heal. Some of this healing occurs through energetic work on the animal themselves, and some through work with the animal's guardians.


33: I requested a video about a particular animal totem months ago, but haven't seen my video yet. What's going on?

A: Due to the massive amount of time and effort that goes into creating these videos, I release a new animal totem video only when time permits (also, the request list is very long!). In the mean time, if you would like to better understand your totem and/or spirit guide, please book an Animal Totem & Spirit Guide Interpretation Session. I would be delighted to work with you!


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Animal Totems and Spirit Guides: The Wisdom of Snake


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